The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support. Live Chat is a crucial part of a business and here are 3 reasons why you need it.
3 reasons why you need live chat
Live Chat is Convenient for Customers
An online chat system provides customers immediate access to help. Wait times are often much less than a call centre, and customers can easily multi-task while waiting. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
Live Chat Increases Sales
The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.
Live Chat Gives You an Edge of Your Competition
live chat is a key feature that websites must have to be competitive and to hopefully rise to the top. In fact, live chat provides a simple way to connect with customers who spend a good deal of their money online.
One way to keep Live Chat interesting is to have your buttons updated, which is what we have done for our clients. A sleek, streamlined look which we integrated across all sister companies.
We were tasked with creating a live chat popup button which was aligned with the theme of each website. We spent 1-hour designing and mocking it up and within the next hour, it was live!
For all your digital marketing needs, call us on 087 151 4637 or email us at firstname.lastname@example.org